SMB Service Calls
No IT department. No monthly contract. Just business-grade help when you need it — one call, one job, one transparent price. Real support for the Metro Detroit small businesses that fall between "ask my nephew" and "hire an MSP."
Too small for an IT department. Too serious for guesswork.
Most Metro Detroit small businesses don't need a full-time technician or a monthly managed contract — they need someone who actually knows business networks to show up, fix it right, document it, and hand them the bill.
You have no IT staff
Right now the "IT person" is you, the owner, or whoever on staff is best with computers. That works until it doesn't — and it usually stops working on your busiest day.
You'd rather pay per job
You have a handful of computers and no appetite for a monthly commitment yet. Paying for work only when work is required is a perfectly reasonable way to run a small business.
But it still has to be done right
Your POS, your customer data, and your cameras aren't hobby projects. One-time doesn't mean cutting corners — every job is documented and handed off to you.
Business labor pricing
Published commercial rates so you always know the number before we start. Every service call is quoted and approved before any work begins.
- 1-hour minimum
- Billed in 30-minute increments after the first hour
- No travel fee within 15 miles of our Livonia office — see zones below
- 1-hour minimum
- Billed in 15-minute increments after the first hour
- Secure remote session — no software left behind
- Response within 2–4 hours
- Twice our standard on-site rate
- Evenings, weekends & holidays
- Business-down and security incidents
The consultation is always free. We diagnose the problem and quote the work at no charge — labor is only billed once you approve the job.
Hardware, licensing, and parts are billed separately and always quoted in advance. We'll tell you when buying it yourself is cheaper.
Standard business hours are Monday–Friday, 8am–6pm. Scheduled work can be performed after close or before open at the emergency rate so your business never stops for us.
Managed clients pay less for labor — or nothing at all
The rates above are for one-time, no-contract calls. If you're on one of our managed service plans, the same work is discounted or already covered by your monthly rate.
| Your arrangement | Onsite / remote | After-hours & emergency |
|---|---|---|
| No plan — one-time call | $110 / $90 per hour | $220 per hour |
| Essentials plan | $85 / $70 per hour | $185 per hour |
| Managed plan | Included | $145 per hour |
| Complete plan | Included | $99 per hour |
Travel zones
We're based in Livonia and most of our clients are close to home, so the majority of visits carry no travel fee at all. Anything further is a flat charge by zone — never a per-mile surprise on the invoice.
| Zone | Distance | Roughly covers | Travel fee |
|---|---|---|---|
| Zone 1 | Up to 15 miles | Livonia, Westland, Canton, Plymouth, Northville, Novi, Farmington, Redford, Garden City, Southfield, Dearborn | No fee |
| Zone 2 | 16–30 miles | Detroit, Royal Oak, Troy, Ann Arbor, Warren, Pontiac, Taylor | $45 |
| Zone 3 | 31–50 miles | Brighton, Monroe, Rochester, Chesterfield | $90 |
| Beyond | Over 50 miles | Outside our normal service area | Quoted first |
Zones are measured one way by road from our Livonia office, and we confirm yours when we quote — so you know the number before we drive out, not after. The cities listed are a guide; if you sit near a zone edge we'll tell you which side you fall on. Travel is charged once per visit, not per hour. On Managed and Complete plans, travel in Zones 1 and 2 is included — one more reason a plan beats repeat call-outs if you're not next door.
One-time services for small business
Anything a small business can run into — called in as a single job, with no ongoing commitment.
Emergency & Break/Fix
- Internet or network completely down
- Server, NAS, or shared drive offline
- POS system won't process transactions
- Ransomware & malware incident response
- Business email suddenly not sending or receiving
- Dead workstation on a critical desk
Network & Wi-Fi
- Business router & firewall configuration
- UniFi access point installation & tuning
- Dead zone mapping & coverage fixes
- Guest Wi-Fi separated from business traffic
- VLAN segmentation for POS, cameras & staff
- Ethernet runs, patch panels & wall jacks
- ISP modem swaps & static IP setup
Workstations & Servers
- New computer setup & deployment
- Data & profile migration to new machines
- SSD, RAM & hardware upgrades
- Windows 11 upgrades & end-of-life replacements
- Small business server & NAS installation
- Shared folders & permissions cleanup
- Printer, scanner & label printer setup
Email & Microsoft 365
- Microsoft 365 or Google Workspace setup
- Mailbox migration from an old provider
- Domain, DNS, SPF, DKIM & DMARC records
- Shared mailboxes, aliases & distribution groups
- Multi-factor authentication rollout
- Recovering a compromised mailbox
Security & Access
- One-time network & security assessment
- Password manager rollout for your team
- Antivirus / EDR deployment
- Employee onboarding — accounts & devices
- Employee offboarding — access revocation & device wipe
- Firewall rule & remote access review
Backup & Data
- Cloud backup setup & first full backup
- Local & offsite backup strategy
- Restore testing — proving the backup works
- Data recovery from failed drives (when possible)
- QuickBooks & business file migrations
- Drive cloning & secure data destruction
Cameras & Physical Security
- UniFi Protect NVR installation
- Indoor & outdoor camera mounting
- Retention & storage sizing
- Remote viewing on phones & tablets
- Existing camera system troubleshooting
POS & Business Systems
- POS terminal installation & replacement
- Receipt printers, cash drawers & card readers
- Barcode scanners & inventory handhelds
- Tablet & kiosk deployment
- VoIP phone setup & number porting
Office Moves & New Locations
- Full technology relocation planning
- Disconnect, transport & reinstall
- New-space cabling & rack setup
- ISP transfer & install coordination
- Same-day cutover so you open on time
Common jobs, fixed pricing
The jobs we're called for most often are priced as flat rates instead of by the hour — if it takes longer than expected, that's our problem, not your invoice.
Multiple devices in one visit are discounted. Deploying six workstations on one trip costs far less per device than six separate calls — we'll price the whole batch up front.
Flat rates assume standard conditions. Runs through finished walls, ceiling work, or existing systems in unknown condition are quoted separately — and always before we start.
How a service call works
From your first call to the invoice, here's exactly what to expect.
You call, and a technician answers
No ticket portal, no phone tree, no offshore tier-one reading a script. You describe the problem to the person who is going to fix it.
We diagnose and quote — free
Often we can identify the issue over the phone or in a quick remote session. You get a firm price and a realistic timeline before anything is billable.
We schedule around your business
Standard calls are scheduled at your convenience during business hours. Anything disruptive gets scheduled before you open or after you close. Emergencies get a 2–4 hour response.
We do the work and document it
The job gets done right the first time, and you receive written documentation of what was changed — passwords, IP addresses, configurations, and serial numbers. It's your business, so it's your information.
You get one clear invoice
Labor, parts, and any travel fee, itemized against the quote you approved. Net 15 terms available for established business accounts.
Calling us often? A plan probably costs you less.
Service calls are the right answer for occasional work. But once the same problems keep coming back, the arithmetic changes. Essentials starts at $35 per workstation per month, includes the monitoring that catches a failing drive before it takes a Tuesday down with it, and drops your labor rate to $85 onsite. The real saving is the emergency call you never have to make. We'll tell you when you've crossed that line instead of quietly billing hours.
Book a service call today
Call our Detroit-area office and speak directly with a technician — or send us the details and we'll get you scheduled.